Frequently Asked Questions
Everything you need to know about your Trelise Cooper shopping experience.
How do I determine the right size for me?
Each garment page features a detailed 'Size Guide' button. As our designers utilize diverse silhouettes, we recommend checking these specific measurements against your own to ensure the signature Trelise Cooper fit.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange, provided items are unworn with all original tags attached. Please note that 'Final Sale' items cannot be returned unless faulty.
How long does shipping take and what are the costs?
We offer express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping ranges from 5-10 business days depending on your location. Shipping costs are calculated at checkout based on your destination.
Can I modify or cancel my order after it has been placed?
Our team works quickly to dispatch your order, which means we have a very small window for changes. Please contact our customer care team immediately via phone or email, and we will do our best to assist before the order is processed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible payment options such as Afterpay and Laybuy, as well as secure checkout via PayPal.
How should I care for my Trelise Cooper garments?
Due to the intricate nature of our fabrics and embellishments, most pieces are 'Dry Clean Only'. Specific care instructions are located on the internal care label of every garment to ensure its longevity.